Distance Sales Agreement

2.1. Customers can make their reservations solely through the kepguide.com website. KepGuide does not accept direct reservations via telephone calls or other communication channels. Persons claiming to make reservations through these channels do not hold the title of Customer under this agreement, and KepGuide cannot be held responsible for damages arising from this.

2.2. The actual availability and operational management of the accommodation facilities listed on the website and their characteristics and amenities (pool, beach, AC, restaurant, spa, etc.) are entirely under the control of the respective property. KepGuide is not responsible if these amenities are not provided or are restricted during the stay.

2.3. Property photos and images on the platform are representative. The images may reflect the state of the property in certain periods and may not be exactly the same as the specific room type booked.

2.4. Regarding the accommodation and services, special contract terms, cancellation policies, and house rules set by integrated suppliers apply. These rules are presented to the Customer on the booking screen.

2.5. Special request requirements regarding travel organization (e.g. disabled access, special diets, etc.) must be sent in writing at the booking stage and confirmed by KepGuide.

2.6.The Customer is obliged to present a valid official ID (Republic of Turkey ID, driver's license, passport) for themselves and all accompanying guests during check-in.

2.7. For extra expenses and potential damages during the stay, a credit card authorization hold of 2,000 TL is applied for each planned day of stay during check-in.

2.8. Smoking is strictly prohibited in the indoor areas and other non-designated areas of the properties.

2.9. Unless explicitly stated and confirmed in writing on KepGuide, pets are not allowed in the properties.

3.1. Service fees and payment terms under this agreement are clearly specified on the website at the time of reservation.

3.2.The final agreement price and related taxes are finalized upon completion of the booking payment step and presented for the Customer's approval.

3.3. The invoice is transmitted electronically within statutory periods following the execution of the service, in accordance with the invoicing details provided by the Customer during reservation.

4.1. The Customer can cancel their confirmed booking without any penalty, provided that they notify us at least 30 days before the start date of the accommodation.

4.2. If the cancellation request is made between 15 and 29 days prior to the stay, 50% of the total booking price is deducted and the remaining amount is refunded. For cancellations made with 14 days or less remaining, or in case of a no-show, no refund will be issued.

4.3. Under the Regulation on Distance Contracts, there is no statutory right of withdrawal in contracts regarding accommodation, transport, car rental, food and beverage delivery, and leisure activities that must be performed on a specific date or period. Therefore, cancellations are solely subject to the rules in Article 4.1 and 4.2.

4.4. Force Majeure: In cases beyond the control of the parties such as natural disasters, war, terror, pandemics, travel restrictions imposed by official authorities that make the execution of service impossible, KepGuide reserves the right to issue refunds or make date changes.

5.1. KepGuide processes and retains personal data shared by the Customer during booking in accordance with the personal data protection laws (GDPR/KVKK).

5.2.The Customer accepts that they have read the "Clarification Text" and "Privacy Policy" on the website, and freely consent to the processing and sharing of their personal data with properties to carry out booking processes and fulfill legal requirements.

6.1. Turkish Law will apply to any dispute arising from the implementation and interpretation of this Agreement.

6.2. In case of a dispute, Consumer Arbitration Committees are authorized within the monetary limits declared annually.

6.3. Alanya Courts and Execution Offices are exclusively authorized in disputes exceeding the specified limits and in commercial/corporate transactions.