Question 1

What is KepGuide and what services does it offer?

Accepted Answer

KepGuide is a platform offering its own comfortable and stylish apartments for short-term holiday rentals. We provide holiday apartments, villas, boutique hotels, and accommodation options in Alanya and surrounding areas. We also offer tour packages, cultural trips, boat tours, and travel consultancy. As KEP HOMES VACATIONS TRAVEL AGENCY (TÜRSAB No: 17953), we have been providing reliable service since 1993.

Question 2

In which areas in Alanya do you offer accommodation?

Accepted Answer

We offer holiday apartments and villas in Alanya Center, Avsallar, Incekum, Mahmutlar, Oba, Kestel, Tosmur, Payallar, and surrounding regions. Each region has its own benefits: Avsallar and Incekum are famous for quiet beaches; Mahmutlar and Oba stand out for proximity to the center; Kestel is preferred for its natural beauty. The location, details, and prices of each stay are listed on their detail pages.

Question 3

What amenities are available in the accommodation?

Accepted Answer

Our properties generally feature free Wi-Fi, air conditioning, a fully equipped kitchen, a washing machine, a balcony/terrace, and essential home appliances. Apartments with pools, sea-view options, and villas with private pools are also available. Detailed information is provided in the 'Features' section of each listing. You can contact us before booking for special requests.

Question 4

Is there a minimum and maximum stay duration?

Accepted Answer

The minimum stay is usually 3 nights; during high season, a minimum of 7 nights may apply to some properties. There is no limit for maximum duration; you can contact us for special pricing on long-term stays.

Question 5

Are pets allowed?

Accepted Answer

Pet policy varies depending on the property. Some of our apartments accept pets while others do not. You can find pet-friendly options using the 'Pets Allowed' filter or by checking the information on the detail page.

Question 6

How do I make a reservation?

Accepted Answer

To book on KepGuide: 1) Choose your stay type and dates, 2) Find a suitable property and go to its details page, 3) Click 'Book Now', 4) Enter guest details and complete the payment steps. You can pay via credit card or bank transfer. The booking confirmation will be sent to you by email.

Question 7

What are the payment options?

Accepted Answer

You can pay by credit card (Visa, Mastercard) and bank transfer/EFT. Installment options may change according to your card and seasonal campaigns. Our bank details are available on 'Our Bank Information' page. If paying by transfer/EFT, simply send the receipt to info@kepguide.com and specify your reservation number.

Question 8

Is payment secure?

Accepted Answer

Your credit card payments are protected by 256-bit SSL encryption. Payment processes are carried out through trusted payment infrastructures. Your card details are never stored. You can shop securely on our ETBIS-certified site.

Question 9

How long does it take to receive booking confirmation?

Accepted Answer

Booking confirmation is created instantly after payment by credit card and sent by email. If paid by bank transfer, the confirmation email is sent once the receipt is reviewed and the payment reaches our account (usually 1-2 business days).

Question 10

Can I get an invoice or a similar document?

Accepted Answer

Yes. Your booking confirmation email contains the invoice details. You can also send your invoice or e-invoice requests to info@kepguide.com. Corporate invoicing can be arranged upon request.

Question 11

What are the cancellation and refund terms?

Accepted Answer

Cancellation policies may vary per property. It is important to review the policy in the Online Sales Agreement during booking. Generally, a full refund is given for cancellations made 30 days before check-in; a partial refund for 14-30 days; no refund may be issued for cancellations with less than 14 days left. Check your booking details or contact us at +90 850 888 5 999 for details.

Question 12

Can I make changes to my reservation?

Accepted Answer

For date or accommodation changes, contact us as soon as possible via info@kepguide.com or +90 850 888 5 999. Changes can be made based on availability, conditions, and property policies. Price differences may apply.

Question 13

What happens in case of force majeure?

Accepted Answer

Reservations can be changed or refunded in force majeure events like natural disasters, pandemics, or wars. Proper documentation is required to initiate the process. Please refer to the relevant clauses in your booking agreement.

Question 14

What are the check-in and check-out times?

Accepted Answer

Standard check-in is at 14:00 and check-out is at 11:00. These hours may vary based on the specific property. Early check-in or late check-out requests depend on availability and may incur extra fees. You can find the exact times in your confirmation email.

Question 15

How is the key handover done?

Accepted Answer

Keys are handed over according to the address and instructions sent to you on the check-in day. Usually, keys are delivered at the property or at a designated meeting point. For self check-in, key box codes and instructions will be sent via email.

Question 16

What rules apply during the stay?

Accepted Answer

Rules in the User Agreement and Online Sales Agreement apply. Generally: no smoking indoors (except balconies), observing quiet hours (22:00-08:00), and using household items with care are expected. Prior permission is required for hosting parties or events.

Question 17

Is KepGuide reliable?

Accepted Answer

KepGuide is a brand of KEP HOMES VACATIONS TRAVEL AGENCY (TÜRSAB No: 17953). It has been operating since 1993 under Kepenek İnşaat Sanayi ve Ticaret Ltd. Şti. We offer legal and reliable services with ETBIS and TÜRSAB certifications. All our stays are protected by legal lease contracts.

Question 18

Who owns your properties?

Accepted Answer

KepGuide works with its own portfolio of apartments and villas as well as contracted property owners. All properties are inspected and controlled to ensure they meet our standards.

Question 19

What are your GDPR and security policies?

Accepted Answer

Your personal data is protected under our Privacy and GDPR (KVKK) Policy. Your details are used solely for booking and service operations and never shared with third parties. You can read more on our 'KVKK & Privacy Policy' page.

Question 20

What is your contact information?

Accepted Answer

Phone: +90 850 888 5 999 | Email: info@kepguide.com | Address: Avsallar Mah. Incekum St. Kubra Business Center No:61/2, Alanya, Antalya. You can reach us between 09:00-18:00 on weekdays. Our urgent support line is available 24/7.

Question 21

How can I submit a question or complaint?

Accepted Answer

You can fill out the form on our contact page, send an email to info@kepguide.com, or call us at +90 850 888 5 999. Your feedback will be evaluated within 24 hours.

Question 22

What should I do in case of an emergency regarding my booking?

Accepted Answer

For emergencies during check-in or during your stay, call us directly at +90 850 888 5 999. Our emergency support line is active 24/7.

Frequently Asked Questions

Accommodation & Location

What is KepGuide and what services does it offer?

In which areas in Alanya do you offer accommodation?

What amenities are available in the accommodation?

Is there a minimum and maximum stay duration?

Are pets allowed?

Booking & Payment

How do I make a reservation?

What are the payment options?

Is payment secure?

How long does it take to receive booking confirmation?

Can I get an invoice or a similar document?

Cancellation & Changes

What are the cancellation and refund terms?

Can I make changes to my reservation?

What happens in case of force majeure?

Check-in & House Rules

What are the check-in and check-out times?

How is the key handover done?

What rules apply during the stay?

Security & Corporate

Is KepGuide reliable?

Who owns your properties?

What are your GDPR and security policies?

Contact & Support

What is your contact information?

How can I submit a question or complaint?

What should I do in case of an emergency regarding my booking?

Quick Access

Contact Form

Phone

Email

Bank Accounts

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